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Our goal at the CRC is to make your next mile better than your last one. That means that we want you to be completely satisfied with your order.
Purchases from the CRC are returnable for exchange or refund within 30 days within the following guidelines:
You can make returns in person at any Columbus Running Company location - or you can mail your return back to us using the enclosed return label that arrived with your original purchase if purchased online.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 50 N. State Street Westerville Ohio 43081
Depending on where you live, the time it may take for your exchanged product to reach you may vary.